A customer can pick up their benefit bike in the store as soon as the order has been approved by the customer, the leasing partner has verified the order, you as the retailer have confirmed the invoice, and the customer's PIN code has been registered at the time of pickup. The customer will automatically receive email messages with further instructions throughout the process.
How to handle the pickup when the bike is ready
Complete the order
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Once the customer has approved the order, you need to complete two steps in the portal: Enter invoice information and Confirm invoice information.
Note: If the bike has a long delivery time, please inform the customer of this right away so they do not make an unnecessary trip to the store.
Receive the customer in the store
When the customer arrives at the store, ask them to provide their PIN code.
Register and hand over
Log in to the portal and enter the customer's frame number, PIN code, and battery information, then confirm the order to complete the registration.
Also remember to check the customer's identification to ensure that you hand over the bike to the right person.
Then hand over the benefit bike to the customer!