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Dealer

Questions about bike leasing for dealers? Here you will find information on how the service works for you as a dealer.

Portal

  • Why can't I find the bike brand when I create an offer?
  • How do you ensure the protection of personal data?
  • How do I log in to the portal?
  • When and how can I create an offer?
  • When can the bike be delivered?
  • How does the delivery of the bike work?
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Customers

  • What should I do if a customer in the shop wants a Lease a Bike?
  • Do I also need to add the customer to my own customer system?
  • Can the customer lease accessories with the bike?
  • Is the customer bound to a maximum amount for the bike?
  • How long is the authorization given to employees to receive and approve offers valid?
  • Does the employee have to lease a lock?

Damage and theft

  • What happens if my customer's bike breaks during use?
  • What is needed for the employee to meet the insurance conditions in the event of theft?

Cost

  • Are there registration or other hidden costs with Lease a Bike?
  • Does it cost anything to join as a dealer?

General

  • Why should you join as a reseller?
  • Can all dealers register with Lease a Bike?

Service and maintenance

  • How do I report a damage or register a service?
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