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Dealer

Questions about bike leasing for dealers? Here you will find information on how the service works for you as a dealer.

Registration

  • How do I become an affiliated retailer with Lease a Bike?
  • Are there registration or other hidden costs with Lease a Bike?

Portalen

  • How do I log in to the portal, and what should I do if I have login issues?
  • How does the delivery of the bike work?
  • How does the customer take delivery of the benefit bike?
  • How do I invoice for the bike after the agreement has been approved?
  • Why can’t I find the bike brand when creating a quote?
  • How does Lease a Bike guarantee the protection of personal data?

Customers

  • What should I do if a customer in the store wants to lease a bike through Lease a Bike?
  • Do I also need to add the customer to my own customer system?
  • Which accessories can the customer lease together with the bicycle?
  • Is the customer bound by a maximum amount for the bicycle?
  • Does the customer have to lease a lock?

Damage and theft

  • What happens if my customer's bicycle breaks down while in use?
  • How do I create a service case?
  • What is needed for the employee to meet the insurance conditions in the event of theft?
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