Yes, in the event of an approved insurance claim where your benefit bike has been stolen or declared a total loss, you must get the same bike.
Same bike first and foremost
The insurance covers the same bike model as the one you originally leased.
Equivalent bike if the model is unavailable
If the exact same bike is no longer available, it will be replaced with an equivalent bike.
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An equivalent bike means a bike with:
The same bike type, meaning you cannot switch between an e-bike and a regular bike.
The same price
All insurance terms and claim instructions are available in our portal under Info Center.